FAQs

1.?How long does it typically take for an account to be verified / activated ?

  • It takes about 1-2 working days to have your account verified/activated.?If you have issues accessing your account after 2 days, contact us via email or contact form. Kindly list down your company name, name and email address for us to check for you.?
2. How can I view product?details & pricings??/ Why am I unable to view product details & pricings??
  • Only verified/activated accounts will be able to view & order products.?
3.?Are there additional cost(s) for hazardous goods?
  • Yes, additional costings are excluded from our portal & will be advised separately.
4.?I have questions. How can I reach you?
  • Email to?enquiry.sg@thermofisher.com or?Alternatively, please feel free to call:?6873 6006
5.?What is the lead time for the products??
  • Based on Prefixes, Please refer to Guidelines?HERE.
6. What are the best browsers to use for MyFisherStore??
  • MyFisherStore is most compatible with Mozilla Firefox & Google Chrome.?
7. How do I process orders if my firm is a reseller/dealer??
  • ?You would need to fill up a trade compliance form before any order(s). Do kindly write in to us to get a compliance form.?
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